PRIVACY POLICY


Arizona Leak Pros

Effective Date: 10-02-2023

Last Updated: 06-03-2025


If you have questions about our policy listed below, please contact us here.


Introduction


Arizona Leak Pros ("we," "us," or "our") specializes in swimming pool leak detection and repair services for residential and commercial customers. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit our website.


Information We Collect


Personal Information


We collect the following types of personal information:


  • Contact Information: Name, phone number, email address, and service address
  • Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
  • Service Information: Details about your pool, service history, and scheduling preferences
  • Communication Records: Records of calls, texts, emails, and other communications with us


Automatically Collected Information


When you visit our website, we automatically collect:


  • Usage Data: Pages visited, time spent on site, and navigation patterns
  • Device Information: IP address, browser type, device type, and operating system
  • Cookies and Tracking Technologies: We use cookies, Google Analytics, Facebook Pixel, and similar technologies to improve your experience and understand website usage


How We Collect Information


We collect your information through:


  • Website Forms: When you request service or contact us online
  • Phone Communications: During service calls/texts and appointment scheduling
  • In-Person Interactions: During service visits and consultations
  • Automatic Collection: Through website cookies and analytics tools


How We Use Your Information


We use your information to:


  • Provide Services: Schedule appointments, perform leak detection and repairs, and process payments
  • Communicate: Send appointment confirmations, service reminders, technician notifications, and respond to inquiries
  • Improve Services: Analyze service patterns and website usage to enhance our offerings
  • Marketing: With your consent, send promotional materials and follow up with potential customers
  • Legal Compliance: Meet legal obligations and protect our business interests


Text Message Communications (A2P Compliance)


Consent and Opt-In


By providing your phone number through our website forms or verbally during phone calls, you consent to receive text messages from Arizona Leak Pros, including:


  • Appointment confirmations and reminders
  • Technician arrival notifications
  • Service-related updates
  • Potential follow-up messages for service inquiries (with separate consent)


Message Frequency and Charges


Message frequency varies based on your service needs. Standard message and data rates may apply. We may use third-party messaging services to deliver texts.


Opt-Out Instructions

You can opt out of text messages at any time by:


  • Replying "STOP" to any text message
  • Calling us at (602) 369-7861
  • Emailing admin@arizonaleakpros.com


Help is available by replying "HELP" or contacting us directly.


Information Sharing and Disclosure

We may share your information with:


Service Providers


  • Third-party CRM, scheduling, and payment processing platforms
  • Analytics and website optimization services
  • Text messaging and communication platforms


Subcontractors


We may share your service address with trusted subcontractors when they assist with your service, limited to information necessary to complete the work.


Legal Requirements


We may disclose information when required by law, to protect our rights, or to ensure safety.


We do not sell your personal information to third parties.


Data Security


We implement reasonable security measures to protect your information, including:


  • Secure payment processing through reputable third-party processors
  • Password-protected systems and limited employee access
  • Regular security assessments of our practices and systems
  • Secure transmission and storage of sensitive data


While we strive to protect your information, no method of transmission or storage is 100% secure.


Data Retention


We retain your personal information for as long as necessary to provide services and meet legal obligations:


  • Customer Records: Up to 7 years for business and tax purposes
  • Payment Information: As required by payment processors and financial regulations
  • Communication Records: Until no longer needed for service or legal purposes


You may request deletion of your personal data, subject to legal and business requirements.


Your Rights and Choices


You have the right to:


  • Access: Request information about what personal data we have about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications and text messages
  • Portability: Request a copy of your data in a portable format


To exercise these rights, contact us at admin@arizonaleakpros.com or (602) 369-7861.


Cookies and Tracking Technologies


Our website uses cookies and similar technologies to:


  • Remember your preferences and improve site functionality
  • Analyze website traffic and user behavior through Google Analytics
  • Deliver targeted advertising through Facebook Pixel and other platforms
  • Enhance security and prevent fraud


You can control cookies through your browser settings, though some site features may not function properly if cookies are disabled.


California Privacy Rights


California residents have additional rights under the California Consumer Privacy Act (CCPA):


  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights


Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.


Children's Privacy


Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.


Contact Us


If you have questions about this Privacy Policy or our privacy practices, please contact us:


Arizona Leak Pros

PO Box 4435

Mesa, AZ 85211

Phone: (602) 369-7861

Email: admin@arizonaleakpros.com


This Privacy Policy is effective as of 10/02/23 and applies to all information collected by Arizona Leak Pros.

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