Privacy Policy
We may share your information with:
Service Providers
- Third-party CRM, scheduling, and payment processing platforms
- Analytics and website optimization services
- Text messaging and communication platforms
Subcontractors
We may share your service address with trusted subcontractors when they assist with your service, limited to information necessary to complete the work.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure safety.
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your information, including:
- Secure payment processing through reputable third-party processors
- Password-protected systems and limited employee access
- Regular security assessments of our practices and systems
- Secure transmission and storage of sensitive data
While we strive to protect your information, no method of transmission or storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide services and meet legal obligations:
- Customer Records: Up to 7 years for business and tax purposes
- Payment Information: As required by payment processors and financial regulations
- Communication Records: Until no longer needed for service or legal purposes
You may request deletion of your personal data, subject to legal and business requirements.
Your Rights and Choices
You have the right to:
- Access: Request information about what personal data we have about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications and text messages
- Portability: Request a copy of your data in a portable format
To exercise these rights, contact us at admin@arizonaleakpros.com or (602) 369-7861.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and improve site functionality
- Analyze website traffic and user behavior through Google Analytics
- Deliver targeted advertising through Facebook Pixel and other platforms
- Enhance security and prevent fraud
You can control cookies through your browser settings, though some site features may not function properly if cookies are disabled.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.
Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Arizona Leak Pros
PO Box 4435
Mesa, AZ 85211
Phone: (602) 369-7861
Email: admin@arizonaleakpros.com
This Privacy Policy is effective as of 10/02/23 and applies to all information collected by Arizona Leak Pros.
Terms of Service
Arizona Leak Pros
Effective Date: 10-02-2023
Last Updated: 06-03-2025
1. Acceptance of Terms
By using Arizona Leak Pros services, scheduling appointments, or accessing our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Services Provided
Arizona Leak Pros provides swimming pool leak detection and repair services to residential and commercial customers in Arizona, including but not limited to:
- Pool leak detection and diagnosis
- Pool leak repair and maintenance
- Related pool equipment services
- Emergency leak repair services
All services are subject to availability and our professional assessment of feasibility and safety.
3. Service Areas and Scheduling
Service Areas
We provide our services throughout the entire East and West Valleys of Arizona. Service availability in specific locations may vary.
Scheduling and Appointments
- Appointments are scheduled based on availability
- We will make reasonable efforts to arrive within scheduled time windows
- Weather conditions, emergency calls, or unforeseen circumstances may require rescheduling
- You will receive appointment confirmations and technician arrival notifications
Cancellations and Rescheduling
Customer Cancellations: Please provide at least 24 hours notice when possible
Late Cancellations: Same-day cancellations may be subject to a service charge
Our Cancellations: We will provide reasonable notice if we need to reschedule
4. Pricing and Payment Terms
Service Pricing
- Pricing varies based on service type, complexity, and location
- Estimates are provided when possible but final pricing depends on actual work performed
- Emergency services may be subject to additional charges
- All prices are subject to change without notice
Payment Terms
- Payment is due upon completion of services unless other arrangements are made
- We accept cash, check, and major credit cards
- A service charge may apply for returned checks
- Outstanding balances may be subject to late fees and collection costs
Estimates and Additional Work
- Written estimates are valid for 30 days unless otherwise specified
- Additional work discovered during service will be discussed and approved before proceeding
- You have the right to decline additional services
5. Text Message Terms (A2P Compliance)
Consent to Text Messages
By providing your mobile phone number, you expressly consent to receive text messages from Arizona Leak Pros, including:
- Appointment confirmations and reminders
- Technician arrival notifications
- Service updates and completion notices
- Follow-up communications regarding your service inquiry
- Promotional messages (with separate consent)
Message Details
- Frequency: Message frequency varies based on your service needs and preferences
- Timing: Messages are typically sent during business hours (8 AM - 5 PM)
- Carrier Charges: Standard message and data rates apply according to your wireless plan
- Supported Carriers: Messages are supported by major carriers; delivery not guaranteed on all networks
Opt-Out and Help
- To Stop Messages: Reply "STOP" to any message or call (602) 369-7861
- For Help: Reply "HELP" or contact us directly
- Confirmation: You will receive confirmation when you opt out
Message Delivery
We are not responsible for delayed or undelivered messages due to carrier issues, network problems, or device limitations.
6. Customer Responsibilities
You agree to:
- Provide accurate contact and service location information
- Ensure safe access to work areas
- Remove or secure pets during service visits
- Disclose known hazards or special conditions
- Arrange for authorized access during scheduled appointments if you will not be present to provide access the day of the appoinent
- Provide timely payment for services rendered
7. Service Limitations and Disclaimers
Scope of Work
- Our liability is limited to the specific services contracted
- We are not responsible for pre-existing conditions unless specifically addressed
- Some repairs may require multiple visits or specialized equipment
- We reserve the right to decline services that are unsafe or beyond our capabilities
Property Access and Safety
- Customer is responsible for providing safe, clear access to work areas
- We are not responsible for damage to landscaping, hardscaping, or structures not directly related to our work
- Pool water levels and chemical balance are customer responsibility unless specifically included in service
Warranty Limitations
- Workmanship warranty periods vary by service type and will be specified
- Warranties do not cover normal wear, misuse, or damage from external factors
- Warranty claims must be reported promptly
8. Liability and Insurance
Limitation of Liability
Arizona Leak Pros' total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Insurance
We maintain appropriate business liability insurance. Proof of insurance available upon request.
Indemnification
You agree to indemnify and hold harmless Arizona Leak Pros from claims arising from your negligence or failure to follow our recommendations.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Arizona Leak Pros and protected by copyright laws. You may not use our intellectual property without written permission.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, for information about how we collect, use, and protect your personal information.
11. Dispute Resolution
Governing Law
These Terms are governed by Arizona state law without regard to conflict of law principles.
Dispute Process
Before pursuing legal action, we encourage direct communication to resolve disputes. Contact us at admin@arizonaleakpros.com or (602) 369-7861.
Arbitration
For disputes over $500, you may choose binding arbitration through the American Arbitration Association under their Consumer Arbitration Rules.
Small Claims Court
Either party may pursue claims in small claims court for matters within the court's jurisdiction.
12. Termination
We reserve the right to refuse service or terminate our relationship with customers who:
- Violate these Terms
- Engage in abusive or threatening behavior toward our staff
- Fail to pay for services
- Provide false or misleading information
13. Force Majeure
We are not liable for delays or inability to perform due to circumstances beyond our reasonable control, including weather, natural disasters, government actions, or other force majeure events.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Changes to Terms
We may update these Terms periodically. Material changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised Terms.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arizona Leak Pros regarding our services.
17. Contact Information
For questions about these Terms of Service:
Arizona Leak Pros
Mailing Address:
PO Box 4435
Mesa, AZ 85211
Phone: (602) 369-7861
Email: admin@arizonaleakpros.com
